Terms & Conditions
Effective February 23, 2026 — Last updated March 1, 2026
1. Services
Prompt & Pixel provides website design, development, and related digital services. All services are subject to separate written agreements or invoices. Nothing on this website constitutes a binding offer.
1a. Intake, Production & Deployment Process
All clients — regardless of rate tier (standard, student, or promotional) — receive the same intake, production, and deployment process. The process is: (1) Intake — Client provides required content, brand assets, and project details; Provider confirms scope. (2) Deposit — Client pays the 50% non-refundable deposit; work begins upon receipt. (3) Design & Development — Provider builds the project to the agreed scope with the contracted number of revision rounds. (4) Client Review — Client reviews and submits consolidated feedback within each revision round. (5) Final Payment — Client pays the remaining 50% balance before final delivery. (6) Deployment — Provider deploys to production, configures domain (if applicable), and transfers credentials and access. (7) Post-Launch Support — Client receives 30 days of complimentary post-launch support. The discounted rate in a student or promotional contract applies to pricing only and does not alter any stage of this process.
1b. Discounted & Promotional Rate Programs
Prompt & Pixel offers discounted pricing to students, campus clubs, and select promotional clients at its sole discretion. A student rate (approximately 40% off standard pricing) is available to individuals enrolled in a post-secondary institution or participating in a campus club. A promotional rate (approximately 50% off standard pricing) may be extended to friends, family, referral partners, or other parties at Prompt & Pixel's discretion. Discounted rates apply only to the pricing stated in the applicable service agreement and do not alter any other term, including but not limited to payment structure, deposit non-refundability, cancellation policy, refund policy, intellectual property terms, limitation of liability, or dispute resolution. Clients receiving a discounted rate receive the same deliverables, process, and quality of work as all standard clients. Prompt & Pixel reserves the right to discontinue discounted rate programs at any time for future engagements; the applicable rate for any signed agreement remains fixed for that project.
2. Payments
A non-refundable deposit of 50% is required before work begins. Final payment is due before the site is deployed. Payments are accepted via Interac e-Transfer to hello@promptandpixel.ca or by card via Stripe (Visa, Mastercard, Amex, and all other cards accepted by Stripe, including Apple Pay and Google Pay where available). Invoices are delivered by email and include a secure Stripe payment link for card payments. Prompt & Pixel reserves the right to withhold deliverables until full payment is received. Invoices unpaid after 7 calendar days will accrue interest at 2% per month (24% per annum), compounded monthly from the due date until paid in full. Services — including hosting — may be suspended without further notice until the balance is settled. Client remains responsible for all fees accrued during suspension. Initiating a chargeback for the non-refundable deposit or for services already delivered constitutes a breach of this agreement. Client agrees to contact hello@promptandpixel.ca to resolve any dispute before initiating a chargeback or payment reversal. Chargebacks in breach of this agreement will be contested, and Client will be responsible for all associated fees.
3. Cancellation
In the unlikely event that Prompt & Pixel is unable to complete a project, the Client will be refunded for work not yet commenced, calculated proportionally based on the percentage of work completed. The non-refundable deposit covers scheduling, administrative allocation, and initial project work, and is not refundable regardless of which party initiates cancellation. If the Client cancels after work has begun, any completed work will be billed proportionally and remaining funds (if any) will be returned within 30 days. See full Refund Policy at promptandpixel.ca/refund-policy.
4. Intellectual Property
All content on this website, including text, graphics, visual identity, and layout, is owned by Prompt & Pixel unless otherwise stated. Upon full payment, the Client receives full ownership of all custom code, design, and deliverables created for their project. The Client may request a complete handoff of source code, domain (where managed by Prompt & Pixel), and related accounts at any time. Prompt & Pixel reserves the right to display completed work in its portfolio.
5. AI-Assisted Workflow — Explicit Disclosure
Prompt & Pixel openly uses AI-assisted tools — including v0 by Vercel, GitHub Copilot, and ChatGPT — to accelerate design and development. Client explicitly acknowledges this use and consents to it by engaging our services. All AI-generated outputs are reviewed, customised, tested, and quality-controlled by Prompt & Pixel before delivery. This disclosure is made in accordance with emerging Canadian transparency expectations. Under Canadian copyright law, AI-generated content that is selected, arranged, or modified by a human author is eligible for copyright protection; Client receives full ownership of all customised deliverables upon final payment. The use of AI tools does not diminish the quality standards applied to the final product.
6. Client Responsibilities
The Client is responsible for providing accurate content, materials, and timely feedback as required for the project. Delays caused by the Client's failure to provide required materials or feedback may result in adjusted timelines. The Client warrants that all materials provided do not infringe on any third-party intellectual property rights.
7. Revisions
Each package includes a set number of revision rounds as outlined in the project agreement. A revision round is a single consolidated set of feedback — not individual comments submitted piecemeal. Additional revision rounds beyond the included amount are billed at $95 CAD/hour in 30-minute increments. Additional pages beyond the package are billed at $100/page. Scope changes or new feature requests constitute change orders and will be quoted separately.
8. Post-Launch Support
Each project includes thirty (30) days of complimentary post-launch support, beginning on the date the website is deployed to production. Post-launch support covers minor bug fixes, text corrections, and reasonable adjustments identified after launch. It does not include new features, redesigns, additional pages, or scope changes — these are quoted separately. Support requests must be submitted by email to hello@promptandpixel.ca.
9. No Guarantees (Results)
Prompt & Pixel does not guarantee sales performance, SEO rankings, search engine placement, conversion rates, business growth, lead generation, or continuous uptime of third-party services. While I apply industry best practices to maximize effectiveness, results depend on factors outside my control including market conditions, content quality, competition, and user behaviour.
10. Disclaimer of Warranties
All services and deliverables are provided "as is" and "as available" without warranty of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Prompt & Pixel does not warrant that any website will be error-free, uninterrupted, or free from vulnerabilities.
11. Limitation of Liability
To the maximum extent permitted by Canadian law, Prompt & Pixel's total aggregate liability arising out of or in connection with any services shall not exceed the total amount paid by the Client for the specific services giving rise to the claim. In no event shall Prompt & Pixel be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill.
12. Ownership, Domain, Hosting & Code Handoff
Upon full payment of the project, the Client owns all custom code, design, and deliverables created by Prompt & Pixel. Domain registration is handled in one of two ways: (a) Prompt & Pixel purchases and registers the domain on behalf of the Client, with the domain cost quoted separately (typically $15–30 CAD/year for standard .com or .ca domains, depending on the Client's choice of domain name and registrar pricing); or (b) the Client provides a domain they already own, in which case the Client remains the domain owner and is responsible for maintaining their domain registration and renewal. In either case, a hosting fee applies to keep the website live and maintained on Prompt & Pixel's infrastructure. Hosting is billed annually at $300 CAD/year or monthly at $25 CAD/month, at the Client's election. The charge covers hosting, SSL, deployment on Vercel, and domain renewal where the domain is managed by Prompt & Pixel. Where Prompt & Pixel manages the domain, Prompt & Pixel is responsible for renewing the domain registration for the duration of the hosting period and will not allow a domain to expire without first notifying the Client and providing reasonable opportunity to transfer the domain. Where the Client owns and manages their own domain, the Client is responsible for keeping the domain active and pointing it to Prompt & Pixel's hosting infrastructure. If the Client's yearly hosting fee is not renewed, Prompt & Pixel will provide a thirty (30) day grace period before suspending the website, during which the Client may renew or request a full handoff. The Client may request full ownership transfer at any time. Upon request, Prompt & Pixel will provide a complete copy of the project source code, initiate domain transfer (where applicable), and assist with transferring all relevant third-party accounts — at no additional charge. The Client is then responsible for their own hosting and deployment. Prompt & Pixel is not responsible for site availability or issues arising after the code and domain have been handed off.
12a. Domain Renewal — Recurring Annual Fee
Domain registration is a recurring annual fee, not a one-time charge. Each year, the domain must be renewed with the registrar to remain active. Prompt & Pixel bills domain renewal at the actual registrar cost with no markup. If Prompt & Pixel manages the domain, it will be renewed automatically and the Client will be invoiced for the renewal cost each year. If the Client manages their own domain, they are solely responsible for renewing it on time. A domain that is not renewed will expire, causing the website to go offline and potentially allowing the domain name to be purchased by a third party. Prompt & Pixel is not liable for domain expiry where the Client is the domain registrant.
13. Third-Party Services & Account Setup
Prompt & Pixel handles the setup and management of all third-party services required for the base project — including domain registration (where applicable), email delivery via Resend, and hosting infrastructure via Vercel. The Client is not required to create or manage any technical accounts for the base build. Where the Client provides their own domain, the Client remains responsible for domain-level account management and renewal. If the Client requests full ownership transfer at any time, Prompt & Pixel will transfer all relevant credentials and configurations at no additional charge. Certain optional enhancements require the Client to create and own a third-party account, as those accounts will belong to them and cannot legally or practically be held by Prompt & Pixel. These include: Booking Integration (e.g. Calendly, Acuity, Square Appointments — Client creates and owns the booking platform account); Email Setup (e.g. Google Workspace, Zoho Mail — Client owns the business email account); Google Business Profile Setup (Client owns the Google account linked to their Business Profile); Analytics & Tracking (optional — if the Client wants ownership of their Google Analytics property, they provide or create a Google account; otherwise Prompt & Pixel manages it and transfers access upon request). For all enhancements requiring a client account, Prompt & Pixel will guide the Client through account creation and handle all technical setup. Prompt & Pixel is not responsible for third-party service costs, subscription fees, terms changes, or downtime on platforms owned by the Client.
14. Contract Delivery, Google Drive & Project Files
All contracts, agreements, and invoices are delivered to the Client by email. Upon project commencement, Prompt & Pixel creates a shared Google Drive folder containing all project documents including the signed contract, invoices, brand assets, content files, and at project completion, final deliverables and login credentials. The Client is responsible for downloading and retaining their own copies of all documents. Prompt & Pixel is not responsible for documents lost due to Google Drive account issues, access changes, or Google service disruptions.
14a. Electronic Signatures & Contract Acceptance
Contracts and agreements are sent to the Client by email as a PDF or Google Doc link. To accept, the Client must reply to the email with the following statement: "I, [Full Name], agree to the terms outlined in this contract dated [Date]." A written email reply of this nature constitutes a legally binding electronic signature and is considered equivalent to a handwritten signature. This applies regardless of the Client's province of residence: Alberta clients are covered by the Electronic Transactions Act (RSA 2003, c E-5.5); British Columbia clients by the Electronic Transactions Act (SBC 2001, c 10); Ontario clients by the Electronic Commerce Act (SO 2000, c 17); and clients in all other Canadian provinces and territories by their applicable provincial electronic transactions legislation or the federal framework established under the Uniform Electronic Commerce Act. Payment of the deposit also serves as independent acceptance of all terms. No physical signature is required.
15. Force Majeure
Prompt & Pixel shall not be liable for delays or failure to perform resulting from causes beyond reasonable control, including but not limited to natural disasters, internet outages, government actions, pandemics, or third-party service disruptions.
16. Entire Agreement
These Terms, together with any written project agreement or invoice, constitute the entire understanding between the parties and supersede all prior discussions, representations, or agreements, whether written or oral.
17. Indemnification
The Client agrees to indemnify and hold harmless Prompt & Pixel, its officers, agents, and affiliates from any and all claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from or related to Client-provided materials, content, misuse of the delivered website, or breach of these Terms, to the extent caused by the Client's actions or omissions.
18. Dispute Resolution
Any dispute arising out of or relating to these Terms or any services provided shall first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached within thirty (30) days, either party may pursue mediation administered in accordance with the laws of Alberta. If mediation fails, either party may pursue binding arbitration or litigation in the courts of Alberta, Canada. Each party shall bear its own costs unless otherwise ordered.
19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the intent of the original provision.
20. Waiver
No failure or delay by Prompt & Pixel in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right shall preclude further exercise of that or any other right.
21. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
22. Changes
Prompt & Pixel reserves the right to update these Terms at any time. Material changes will be communicated to active Clients via email. Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.