Refund Policy
Effective February 23, 2026 — Last updated March 1, 2026
1. Non-Refundable Deposits
All deposits are non-refundable. The deposit secures scheduling, administrative allocation, and initial project development, and is not refundable regardless of which party cancels. Deposits are accepted via Interac e-Transfer to hello@promptandpixel.ca or by credit/debit card via Stripe (Visa, Mastercard, Amex, and all other Stripe-accepted payment methods including Apple Pay and Google Pay where available).
2. Cancellation After Commencement
If the Client cancels services after work has begun, the Client agrees to pay for all work completed up to the cancellation date. The amount owed is calculated as a proportional share of the total project fee based on the percentage of work completed, as determined by Prompt & Pixel in good faith. A written summary of completed work will be provided upon request.
3. No Refund After Delivery
Once deliverables have been provided or approved, no refunds shall be issued.
4. Chargebacks & Payment Disputes
The Client agrees not to initiate chargebacks or payment reversals for services rendered in good faith and in accordance with these terms. Any payment disputes must first be addressed directly with Prompt & Pixel through good-faith negotiation before any chargeback or third-party dispute is filed. If a chargeback is initiated for services properly delivered, the Client agrees to be responsible for any fees or costs incurred by Prompt & Pixel as a result, including administrative and processing fees.
5. Hosting & Domain Fees
Hosting fees — whether billed annually ($300/year) or monthly ($25/month) — are non-refundable once the billing period begins. The domain registration fee (typically $15–30/year depending on the domain chosen) is non-refundable once the domain has been registered. If the Client does not renew hosting, Prompt & Pixel will provide a thirty (30) day grace period before suspending or taking down the website. During the grace period, the Client may renew hosting or request a full handoff of source code, domain (where managed by Prompt & Pixel), and related accounts. Where the Client owns their domain, they may redirect it to a new host at any time. Even after suspension, the Client retains ownership of their custom code and design and may request a handoff at any time. Monthly hosting clients who cancel mid-cycle will not receive a refund for the remaining days in that billing month. If the Client discontinues hosting, Prompt & Pixel will provide a complete copy of the project source code and assist with domain transfer (where applicable) upon request at no additional charge. The Client is then responsible for their own hosting, domain management, updates, and deployment.
6. Discounted & Promotional Rates
Projects completed under the Student Program, a promotional rate, or any other discounted pricing arrangement are subject to the same refund terms as all standard services. The discounted rate applies only to pricing and does not alter deposit, cancellation, or refund policies in any way. Non-refundable deposit terms, proportional billing upon cancellation, and no-refund-after-delivery terms apply equally to all clients regardless of rate tier.
7. Discretion
Any refund outside these terms is at the sole discretion of Prompt & Pixel.
8. Governing Law
This Refund Policy is governed by the laws of Alberta, Canada.
9. Contact
For questions regarding this Refund Policy, contact Prompt & Pixel at hello@promptandpixel.ca. Alberta, Canada.